Shipping policy
🚚 Shipping Policy
Last updated: April 8, 2026
At SHILA, we are committed to delivering your order as quickly and safely as possible.
📦 Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped promptly.
🇺🇸 Shipping to the United States
We currently ship to the United States.
- Estimated delivery time: 5 to 10 business days
- Shipping times may vary depending on your location and external factors (such as carrier delays or high demand periods)
🚛 Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your package in real time.
⚠️ Delays
While we do our best to meet delivery estimates, delays may occur due to:
- High order volume
- Customs processing
- Carrier issues
We appreciate your patience and understanding.
📍 Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
📦 Lost or Stolen Packages
SHILA is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, please contact the shipping carrier directly. You may also contact us at:
📧 contact@shilastore.com and we will do our best to assist you.
📩 Contact
If you have any questions regarding shipping, feel free to contact us at:
📧 contact@shilastore.com