Refund policy

📦 Return & Refund Policy

At Shila , we want you to be fully satisfied with your purchase.

🗓️ Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

⚠️ Due to the nature of our products (ingestible supplements), opened or used items cannot be returned for hygiene and safety reasons.

📩 How to Start a Return

To initiate a return, please contact us at:
📧 contact@shilastore.com

Once your request is approved, we will provide you with:

  • A return address
  • Instructions on how to send your item

⚠️ Items sent back without prior approval will not be accepted.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a tracked shipping service

⚠️ Damages & Issues

Please inspect your order upon arrival.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at contact@shilastore.com , so we can resolve the issue quickly.

❌ Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

  • Opened or used gummies
  • Any ingestible products that have been opened
  • Sale items
  • Gift cards

🔄 Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is to:

  1. Return your item (if eligible)
  2. Place a new order

🇪🇺 European Union – 14 Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without giving any reason.

Conditions:

  • Item must be unopened, unused, and in original packaging
  • Proof of purchase is required

💰 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method within 10 business days

Please note:

  • Your bank or credit card provider may take additional time to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 contact@shilastore.com